FAQs

Frequently Asked Questions (FAQs)

Welcome to the Colria FAQ page! We have compiled a comprehensive list of common questions to help you find quick and clear answers. If you need further assistance, please do not hesitate to contact our dedicated customer support team.

Ordering & Products

Q1. What types of products do you sell?
At Colria, we specialize exclusively in high-quality workspace decor and premium pen holders. Our products are carefully curated to enhance the organization, aesthetic, and productivity of your home or corporate office.

Q2. How do I place an order?

Simply browse our collections, select your desired pen holder or desk organizer, add it to your cart, and proceed to checkout. You can securely complete your purchase using PayPal or Venmo.

Q3. Can I cancel or modify my order?

Yes, if you need to cancel or make adjustments to your order, please contact our support team within 24 hours of placing it. Once the processing stage has been completed and the order is handed over to our shipping carriers, we are unfortunately unable to make any changes or cancellations.

Shipping & Delivery

Q4. Do you offer free shipping?

Yes! We are proud to offer Free Shipping on all orders delivered within the United States. There are no hidden fees at checkout.

Q5. Where do you ship?

We currently process and ship orders exclusively within the United States. We do not offer international shipping at this time.

Q6. How long will it take to receive my order?

To ensure complete transparency, our estimated delivery timeline consists of the following stages:

  • Order Cut-off Time: 5:00 PM (PT).
  • Processing/Handling Time: 1 to 2 business days (Monday – Friday).
  • Shipping/Transit Time: 3 to 5 business days (Monday – Friday).
  • Total Estimated Delivery: 4 to 7 business days.

Q7. Will I receive a tracking number?

Absolutely. Once your order has been successfully dispatched, you will receive a confirmation email containing your unique tracking number. We partner with reliable carriers such as DHL and FedEx, so you can easily monitor your package’s journey to your doorstep.

Returns & Refunds

Q8. What is your return policy?

We want you to be completely satisfied with your workspace decor. We offer a 30-day return window from the date you receive your item. To be eligible for a return, the product must be new, unused, and in its original packaging with all tags and inserts included.

Q9. Who pays for return shipping?

  • Defective or Damaged Items: If you receive a damaged, defective, or incorrect product, Colria will cover the return shipping cost.
  • Customer Remorse (Change of Mind): If you are returning an item because you ordered the wrong color or simply changed your mind, the customer is fully responsible for arranging Return Label and paying the return shipping costs.

Q10. Do you charge any restocking fees?

No, we value our customers and aim for a hassle-free experience. We charge a $0 restocking fee on all returns.

Q11. How long does it take to process a refund?

Once we receive and physically inspect your returned item at our facility, approved refunds will be processed and credited back to your original payment method (PayPal or Venmo) within 7 business days.

Payment & Security

Q12. What payment methods and currency do you accept?

We currently accept secure payments through PayPal and Venmo. All transactions on our website are listed and processed in US Dollars ($).

Q13. Is my payment information secure?

Yes, your privacy and security are our highest priorities. All transactions are fully encrypted and processed through our trusted third-party payment providers. We do not store, process, or have access to your full credit card or bank account information on our servers.

Need More Help?

If you have any other questions regarding our products, policies, or an existing order, we are always here to assist you!

Business Information

  • Business Name: Colria
  • Phone Number: +1 (702) 629-5761
  • Email: support@colria.shop
  • Physical Address: 1358 Cashman Dr, Las Vegas, Nevada 89102, USA
  • Business Days: Monday to Friday
  • Support Hours: 10:00 AM – 5:00 PM (PT)
  • Time Zone: Pacific Time (PT) – UTC-08:00
  • Response Time: Our customer support team is committed to responding to all inquiries within 24 business hours.