Shipping policy

At Colria, we are dedicated to offering a seamless, dependable, and transparent shipping process for all our shoppers. Every order is handled and dispatched with exceptional care so that your products reach you securely and promptly.

1. Shipping Destination & Cost

  • Shipping Destination: We currently deliver exclusively to addresses within the United States.
  • Shipping Cost: We proudly provide Free Shipping on all orders across the United States.
  • No Hidden Fees: There are absolutely no hidden charges or surprise shipping costs at checkout. All prices displayed on our website are in US Dollars ($).

2. Delivery Timeline To ensure complete clarity regarding your delivery, our timeline is broken down into the following stages:

  • Order Cut-off Time: 5:00 PM (PT). Orders placed after this timeframe, or on weekends and public holidays, will be processed on the following business day.
  • Processing/Handling Time: 1 to 2 business days (Monday – Friday).
  • Shipping/Transit Time: 3 to 5 business days (Monday – Friday).
  • Total Estimated Delivery Time: 4 to 7 business days.

3. Shipping Methods & Tracking

  • Carriers: We collaborate with trusted courier services, specifically DHL and FedEx, to guarantee prompt and secure deliveries.
  • Order Tracking: Yes, tracking is available for all purchases. Once your package is dispatched, we will send you a confirmation email with a tracking number so you can easily follow your package's journey.

4. Duties and Taxes

For our customers in the United States, no extra taxes or duties are charged upon delivery. The total amount shown at checkout is the final price you pay.

5. Order Cancellations

If you need to cancel an order, please reach out to us within 24 hours of your purchase. Once an order has completed the handling phase and has been handed over to the carrier, we are unable to cancel or stop the shipment.

6. Lost or Delayed Packages

In the unusual case that your shipment is significantly delayed past our estimated timeframe, please get in touch with our support team. We will coordinate directly with the carrier to track down your package and sort out the issue swiftly.

7. Business Information

If you have any further questions about your order's shipping status, please contact our support staff:

  • Business Name: Colria
  • Phone Number: +1 (702) 629-5761
  • Email: support@colria.shop
  • Physical Address: 1358 Cashman Dr, Las Vegas, Nevada 89102, USA
  • Business Days: Monday to Friday
  • Support Hours: 10:00 AM – 5:00 PM (PT)
  • Time Zone: Pacific Time (PT) – UTC-08:00
  • Response Time: Our customer support team is committed to responding to all inquiries within 24 business hours.