Privacy policy

At Colria ("we", "us", or "our"), we deeply value your privacy and are fully committed to protecting your personal information. This Privacy Policy outlines how we collect, use, safeguard, and share your information when you visit our website, communicate with our support team, or make a purchase from our store.

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect specific categories of information:

  • Personal & Contact Information: When you make a purchase or create an account with us, we collect necessary details such as your name, billing address, shipping address, email address, and phone number.
  • Payment Information: We collect your payment details to process your orders securely. Please note that all transactions are strictly processed through trusted third-party payment gateways (such as PayPal and Venmo). We do not store your full credit card or bank account numbers on our servers.
  • Device & Usage Data: When you browse our store, we automatically receive your device's internet protocol (IP) address, browser type, operating system details, and data regarding how you interact with our website to ensure smooth functionality.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To Fulfill Orders: To process your transactions, arrange for secure shipping (via carriers like DHL and FedEx), and provide you with invoices and order confirmations.
  • To Communicate: To respond to your customer support inquiries, send important shipping updates, and notify you of any order-related updates.
  • To Prevent Fraud: To diligently screen our orders for potential risk or fraud, ensuring a safe and secure environment for all our customers.
  • To Improve Our Services: To analyze how our customers navigate and use the website so we can optimize our store layout and enhance our product offerings.

3. Sharing Your Information

We respect your privacy completely and do not sell your personal information to third parties. We only share your data with trusted service providers to help us run our operations effectively:

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the secure online e-commerce platform that allows us to sell our products and services to you.
  • Payment Processors: We share the necessary transaction details with our payment gateways (like PayPal and Venmo) to securely process your payments.
  • Shipping Partners: We provide your name, shipping address, and phone number to our shipping carriers (such as DHL and FedEx) so they can successfully deliver your products to your doorstep.
  • Legal Compliance: We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

4. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your overall shopping experience. Cookies are small data files that help us remember the items in your shopping cart, understand your preferences for future visits, and compile aggregate data about site traffic. You can choose to disable cookies through your web browser settings; however, please note that some features of our store may not function properly without them.

5. Data Security

Protecting your personal data is our highest priority. We implement strict industry-standard security measures and follow best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All data transfers and payment processes are encrypted using Secure Socket Layer (SSL) technology.

6. Your Privacy Rights

Depending on your location, you have the right to:

  • Access the personal information we hold about you.
  • Request Correction of any inaccurate or incomplete data.
  • Request Deletion of your personal information from our records.
  • Opt-Out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

If you would like to exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time to reflect changes to our practices or for operational, legal, or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will update the page accordingly so that you are aware of what information we collect and how we use it.

8. Contact Information

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact our support team.

Business Information

  • Business Name: Colria
  • Phone Number: +1 (702) 629-5761
  • Email: support@colria.shop
  • Physical Address: 1358 Cashman Dr, Las Vegas, Nevada 89102, USA
  • Business Days: Monday to Friday
  • Support Hours: 10:00 AM – 5:00 PM (PT)
  • Time Zone: Pacific Time (PT) – UTC-08:00
  • Response Time: Our customer support team is committed to responding to all inquiries within 24 business hours.