Refund policy

At Colria, we take pride in offering high-quality workspace decor and pen holders designed for everyday professional style and functionality. Your satisfaction is our priority. If you are not completely happy with your purchase, we provide a clear and transparent return process.

1. Return Window

  • 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Expiration: If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.
    • Returns: Yes, we accept returns for defective and non-defective products.
    • Return Window: 30 Days.

2. Eligibility & Product Condition

To be eligible for a return, your item must meet the following conditions:

  • Product Condition: The item must be new, unused, and in the same perfect condition that you received it.
  • Packaging: It must be in its original packaging with all tags, accessories, and inserts included.
  • Proof of Purchase: A receipt or order confirmation email is required for all returns.

3. Return Shipping Costs

We believe in clear and fair shipping policies for our customers:

  • Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or wrong product, Colria will cover the return shipping cost.
  • Customer Remorse (Change of Mind): If you wish to return an item because you changed your mind, ordered the wrong color, or the product does not meet your personal preference, the customer is fully responsible for return shipping costs. 
  • Return label: Customer's responsibility

4. Restocking Fees

  • No Hidden Fees: To provide the best experience for our customers, we do NOT charge any restocking fees on returns.
  • Restocking Fee: $0.

5. How to Start a Return To initiate a return, please follow these steps:

  • Return method: By mail
  • Step 1 — Contact Us: Email us at support@colria.shop with your Order Number and the reason for the return. For damaged items, please attach clear photos.
  • Step 2 — Receive Instructions: Our support team will review your request and respond within 24 hours with specific return instructions.
  • Step 3 — Ship the Item: Pack the item securely in its original packaging and ship it to our official return address: 1358 Cashman Dr, Las Vegas, Nevada 89102, USA

6. Refunds & Processing Time

  • Inspection: Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, the refund will be automatically issued to your original payment method (PayPal or Venmo).
  • Processing Time: Refunds are processed within 7 business days after approval. Please note that your bank or credit card provider may take additional time to post the refund.
  • Currency: All refunds are processed in US Dollars ($).

7. Exchanges & Cancellations

  • Exchanges: The fastest way to receive a different item is to return the original product and place a new order once the return is approved.
  • Cancellations: If you change your mind, you may request a cancellation within 24 hours of placing your order.

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Final sale items (if marked at purchase).
  • Items showing signs of use, wear, or damage caused by the customer.

Business Information

  • Business Name: Colria
  • Phone Number: +1 (702) 629-5761
  • Email: support@colria.shop
  • Physical Address: 1358 Cashman Dr, Las Vegas, Nevada 89102, USA
  • Business Days: Monday to Friday
  • Support Hours: 10:00 AM – 5:00 PM (PT)
  • Time Zone: Pacific Time (PT) – UTC-08:00
  • Response Time: Our customer support team is committed to responding to all inquiries within 24 business hours.